Title:Client Technical Specialist
ID:JREQ056565
Description
Your Impact at FindLaw, part of Thomson Reuters
The Client Tech Specialist works directly with clients to manage domains and e-mail for FindLaw clients. As part of this role, the Client Tech Specialist provides phone customer support for client existing FindLaw websites. In addition, they work with our internal business partners to troubleshoot and resolve domain and email issues for new and existing clients.
Job Requirements
Domain & DNS
- Technical troubleshooting for DNS issue for internal and external customers
- Domain Repoints, Transfers and other related actions
- Working in multiple Domain Control Panels to make changes to DNS and EmailEmail
- Technical troubleshooting for email issues with POP3, IMAP and webmail
- Setup outlook and other email programs
- Setup mobile devices
- Setup new and existing email accounts and assist with smooth email transition
- Working in multiple Domain Control Panels to make changes to DNS and Email settingsCustomer Support:
- Troubleshooting a variety of technical and non-technical issues customers are having
- Offer quality service and personal attention to provide a pleasant customer service experience for both internal and external customers.
- Maintain strong call control and handling techniques of both telephone calls and ticketing system
- Ability to provide appropriate level of instructions to clients with limited technical knowledge
- Daily customer follow-up to tickets and emails
- Respond promptly to customer inquiries
- Record details of customer service actions taken in internal log system
Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.
Qualifications
Experience
- 4 years experience in a position that involved extensive direct contact with technical individuals or team 2 years experience working with web-based products and services.
- Experience with domain management tools.
- 2 years experience in a position that involved direct contact with end usersKnowledge/Skills
- Internet/Web infrastructure technologies, including DNS, server and email administration
- Strategic thinking and planning Excellent ability to respond to deadline pressures and demonstrate organizational skills
- Excellent written and verbal communication skills
- Ability to prioritize and manage multiple projects simultaneously
- Strong collaboration skills
- Time management and organizational skills
- Customer service skills
- Strong detail orientation Education
- 2 or 4 year college degree
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.
According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2016 fiscal year (October 1, 2015-September 30, 2016).
Job: Technology Development Family Group
Primary Location: Eagan, MN, US
Other Locations:
Organization: L SLF&C FindLaw
Schedule: Full-time
Education Level: Associate's Degree/College Diploma (±13 years)
Job Type: Standard
Shift: Day Job
Travel: No
ID:JREQ056565
Description
Your Impact at FindLaw, part of Thomson Reuters
The Client Tech Specialist works directly with clients to manage domains and e-mail for FindLaw clients. As part of this role, the Client Tech Specialist provides phone customer support for client existing FindLaw websites. In addition, they work with our internal business partners to troubleshoot and resolve domain and email issues for new and existing clients.
Job Requirements
Domain & DNS
- Technical troubleshooting for DNS issue for internal and external customers
- Domain Repoints, Transfers and other related actions
- Working in multiple Domain Control Panels to make changes to DNS and EmailEmail
- Technical troubleshooting for email issues with POP3, IMAP and webmail
- Setup outlook and other email programs
- Setup mobile devices
- Setup new and existing email accounts and assist with smooth email transition
- Working in multiple Domain Control Panels to make changes to DNS and Email settingsCustomer Support:
- Troubleshooting a variety of technical and non-technical issues customers are having
- Offer quality service and personal attention to provide a pleasant customer service experience for both internal and external customers.
- Maintain strong call control and handling techniques of both telephone calls and ticketing system
- Ability to provide appropriate level of instructions to clients with limited technical knowledge
- Daily customer follow-up to tickets and emails
- Respond promptly to customer inquiries
- Record details of customer service actions taken in internal log system
Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.
Qualifications
Experience
- 4 years experience in a position that involved extensive direct contact with technical individuals or team 2 years experience working with web-based products and services.
- Experience with domain management tools.
- 2 years experience in a position that involved direct contact with end usersKnowledge/Skills
- Internet/Web infrastructure technologies, including DNS, server and email administration
- Strategic thinking and planning Excellent ability to respond to deadline pressures and demonstrate organizational skills
- Excellent written and verbal communication skills
- Ability to prioritize and manage multiple projects simultaneously
- Strong collaboration skills
- Time management and organizational skills
- Customer service skills
- Strong detail orientation Education
- 2 or 4 year college degree
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.
According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2016 fiscal year (October 1, 2015-September 30, 2016).
Job: Technology Development Family Group
Primary Location: Eagan, MN, US
Other Locations:
Organization: L SLF&C FindLaw
Schedule: Full-time
Education Level: Associate's Degree/College Diploma (±13 years)
Job Type: Standard
Shift: Day Job
Travel: No